Answering your Buyer FAQs

To change the card* linked to a subscription, please follow these steps:

1. Log into your Payfast account

2. Navigate to the Transactions tab and click on “Subscriptions” or “Ad-Hoc Agreements”

3. Under the appropriate tab, find the subscription associated with the card details you wish to update

4. Under “Actions”, click on the card icon to edit it

5. Select the card you would like to change the subscription to, or if you want to add a new card, click on the “New Card” option. If you add a new card you will need to repeat steps 2-4.

*Please note that when you change the card linked to the subscription you will be redirected to the 3D secure page to verify your card with an amount of R0.

Payfast is an online payment platform. That means that we have no control over the delivery of your items – we simply handle the processing of payments for our merchants.

For any updates or queries on your delivery, you will need to contact the merchant from whom you purchased your item/s. In extreme cases where you have attempted to contact the merchant multiple times without success, we could attempt to reach out to the merchant on your behalf.

To request a refund, you need to directly contact the merchant to whom the payment was made. As an online payments platform, we simply handle transactions for merchants – full or partial refunds will thus be handled by the specific merchant.

1. When you are ready to checkout, you will be redirected to Payfast’s secure payments page

2. Once there, click the “Instant EFT” payment method

3. When “Instant EFT” has been selected, you will be prompted to choose your bank and to enter your internet banking credentials

4. Next, you will select the bank account from which the payment should be made and click the “Pay” button to generate the Instant EFT payment

5. To complete the transaction, you will need to confirm the payment with a one-time pin (OTP) or by approving a mobile authentication message sent from your bank

6. A payment notification is sent as soon as the EFT has been verified. This happens instantly, so there is no delay or waiting period between you paying and the merchant receiving the funds.

We occasionally experience delays in payment due to intervals imposed by certain banks and their clearing times. Generally, EFTs between accounts at the same bank clear instantly, but this is not always the case – and is unfortunately out of our control. For more assistance, please reach out to the merchant from whom you made your purchase.

Sometimes you may need to supply us with proof of payment for an internet banking payment. This could be for a number of reasons, including the incorrect reference being used when completing the internet transfer.

If you’re unsure as to how to locate your proof of payment, kindly contact your bank for assistance.

When making a payment on our live system, the amount cannot be lower than R5.00 as this is the minimum amount required by the banks.

You can cancel a subscription from your Payfast account* at any time by following these steps:

1. Log into your Payfast account

2. Navigate to the Transactions tab and click on “Subscriptions”

3. Under “Your Subscriptions”, select the subscription that you would like to cancel

4. Click on the “X” icon next to the subscription to cancel it

5. Click the “Submit” button to confirm the cancellation of the subscription.

*If you have not registered an account with Payfast, you can go to our registrations page and register the account using the email address linked to the subscription you wish to cancel