Merchant FAQs

Answering your Merchant FAQs

If you don’t find what you’re looking for below please visit our extensive Knowledge Base, reach out to [email protected] or get in touch via the chat box to your bottom right.

General Merchant FAQs

How do I manage subscriptions via my Payfast dashboard?

How do I process a refund via my Payfast dashboard?

How do I verify my Payfast account?

How do I change my password?

How do I request a payout?

Technical Merchant FAQs

What technical support does Payfast offer for custom integration?

Why am I getting the error “Merchant_key invalid”?

What are the common causes of a failed integration or signature mismatch?

How do I enable Split Payments?

What kind of technical support does Payfast offer for third party plugins?